Trunk app terms

These terms are an agreement between you and Nima Project Ltd about your use of the Trunk app. We are a company registered in England and Wales, company number 13152926, with a registered office at 3rd Floor, 86-90 Paul Street, London EC2A 4NE.

They cover the app, and nothing else. Nima Project also works as a design and development agency, and that work runs on separate terms and conditions. Those are written for clients commissioning a project. None of them apply to you as someone using Trunk.

Trunk is in closed alpha on Android. It is still being tested, so features described here can change, and some of them will.

By installing Trunk and using it, you accept these terms. If you do not accept them, please do not use the app.

This is the most important clause on the page, so here it is again in plainer words. Trunk has never touched your jumper. It looks at a photograph, works out what the thing probably is, and applies a typical weight for that kind of thing. It will sometimes be wrong about the item, it will often be a little wrong about the weight, and small errors add up across a full bag.

Limits work the same way. Trunk compares a bag against the limit you enter. It does not know your airline’s rules, it does not read your booking, and it does not track the cabin dimensions, item counts or per-item weight rules that many carriers also apply. Check those with your airline, every time.

If the number matters — if you are close to a limit, or the charge for being over it is steep — put the bag on a scale.

You need to be old enough to agree to these terms, and old enough to consent to your own data being processed where you live.

Under the GDPR that second age is set by each country and it is not the same everywhere: 13 in the United Kingdom, 15 in Greece, 16 in Germany. Other countries set it somewhere between 13 and 16. Trunk ships in eight languages, so this is a real difference rather than a technicality.

If you are younger than the age that applies where you live, use Trunk only with a parent or guardian, who agrees to these terms on your behalf and stays responsible for how the app is used.

Everything you put into Trunk is yours: your trips, your items, your photographs, your notes, and every weight you correct. We claim no ownership of it, and we take no licence over it beyond the one thing we need — permission to send a photograph or a recording to the model that recognises it, at the moment you ask us to.

Photographs and voice recordings sent for recognition are processed and discarded in the same request. They are not written to our disk, not logged, and not attached to an error report. The crop of an item you keep is stored in the app’s own storage on your phone and deleted when you delete the item.

Trunk has no accounts, so there is no copy of your trips on a server. That cuts both ways, and it is worth being plain about it: if you delete the app, or lose the phone, your trips go with it. Back up your phone if that content matters to you.

What Trunk collects, which processors are involved, and how long anything is kept are described in our privacy policy.

We show the current allowance in the app rather than writing a number here, so that the figure in front of you is always the one that actually applies.

If you reach it, the rest of Trunk carries on working. Your trips, your bags, your wardrobe and every weight you have saved live on your phone, and none of them need a server.

We may slow down or block a caller that is scripting the app, running it at machine speed, or otherwise using the AI features in a way that is not a person packing a bag.

We ask a few things of you in return. Please do not:

• reverse engineer, decompile or disassemble the app, or try to extract its source, except where the law expressly gives you that right
• use Trunk’s server or its AI features through anything other than the app, or resell access to them
• photograph or describe other people in a way they have not agreed to
• use the app for anything unlawful, or in a way that interferes with it working for anyone else

Trunk is licensed to you for your own personal travel. The licence is non-exclusive, revocable, and does not transfer to anyone else.

Trunk is supplied as it is. We do not promise that it will run without interruption or without faults, and during a closed alpha you should expect some of both.

Scanning, voice capture and outfit suggestions need our server and a working internet connection. They depend on an AI provider we do not control, and they will sometimes be slow, unavailable, or simply wrong. The rest of the app — your trips, your bags, your wardrobe and your weights — works without a connection.

We may change, suspend or withdraw features, and we may end the closed alpha. Where a change would clearly matter to you, we will give you notice we reasonably can.

Trunk is free during the closed alpha, and there is nothing to buy. No plan exists in the app today, there is no payment we could take, and there is nothing for you to cancel.

The rest of this section describes how paid plans will work when they launch. It is here so nothing arrives as a surprise. It does not create a plan, an obligation or a price today.

• Paid plans will be billed by Apple or Google, not by us. Trunk never sees your card.
• A subscription renews until you cancel it. You cancel it, or ask for a refund, through the store you bought it from, under that store’s rules rather than ours.
• We will publish the plans, and what they cost, before anyone can buy one, and we will update these terms at the same time.

Your rights as a consumer to cancel and to a refund come from the law, not from this section, and nothing here reduces them.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude. If any part of this section conflicts with that, the law wins and the rest of the section still applies.

You have rights under consumer law — in the United Kingdom mainly under the Consumer Rights Act 2015, and in the EU under your own country’s consumer legislation. Those rights cannot be signed away, and these terms do not try to.

If we fail to meet the standard those laws set, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. Loss is foreseeable if it is obvious that it will happen, or if you told us it might when you started using Trunk.

We are not responsible for loss or damage that was not foreseeable, or that comes from something outside our reasonable control.

We are not responsible for excess baggage charges, for an item an airline refuses to carry, or for a flight you miss. Section 2 is the reason: what Trunk shows you is an estimate made to help you plan, and the airline’s scale and the airline’s rules are what decide.

Trunk is supplied for personal and domestic use. If you use it in a business — freight, courier work, professional relocation — we have no liability to you for loss of profit, loss of business, business interruption, or loss of a business opportunity.

We have deliberately not put a money figure on our liability here. Our agency terms do that, and a cap measured in project fees is meaningless to a traveller using a consumer app. Whether a cap belongs on this page at all is one of the things the legal review will decide.

We may update these terms — to reflect a change in the app, or in the law, or because the legal review of this draft tells us to. The current version always lives at this address, with its date at the top.

Where a change materially affects you, we will tell you in the app before it takes effect. If you do not accept a change, you can stop using Trunk and delete it.

You can end them at any time, by deleting Trunk from your phone.

We can end them, or suspend your access, if you seriously or repeatedly break section 5 or section 6, or if we have to for legal reasons. Where we can give you notice first, we will.

Sections 2, 9 and 12 carry on applying after these terms end.

These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you live in the EU or the EEA, that does not take away the protection given to you by the mandatory consumer rules of the country you live in, and you can bring proceedings in your own country’s courts. If you live in Scotland or Northern Ireland, you can bring proceedings in your own courts.

Email: [email protected]. A person will answer.

Nima Project Ltd
Company number 13152926, registered in England and Wales
3rd Floor, 86-90 Paul Street, London EC2A 4NE

How Trunk handles your data is described in our privacy policy. The Trunk product page is at thenimaproject.com/trunk.